PURCHASE INFORMATION

We value every customer and strive to make your online shopping experience excellent. Should you have any questions or concerns, please feel free to contact us at info@elisabethweinstock.com or call (323) 413-2022.

All purchases are shipped via UPS and available for delivery in the United States (including US territories).  Orders are processed Monday through Friday, excluding Holidays. Please allow 2-4 business days for items to be processed for shipment. Customized items may take up to six weeks for delivery.  

All merchandise purchased for delivery outside the United States and or US territories the purchaser of merchandise will assume the risk of loss and title for the merchandise. The purchaser is also responsible for any additional taxes and duties incurred. Elisabeth Weinstock will not be responsible for any fees charged by customs. If the merchandise is refused by the purchaser or the parcel is undeliverable for any reason, the purchaser is responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Elisabeth Weinstock. The amount incurred will be subtracted from the merchandise return. 

Please email us at info@elisabethweinstock.com or call (323) 413-2022. for any additional questions on international orders.

Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

For large items such as the Luxembourg Jewelry Case and Oxford Side Table will be hand-delivered using Plycon Transportation Groups White Glove Service.  Upon receipt of your order, we will email a shipping estimate within 48 hours or sooner.  The Kingston and Waverly jewelry cases will incur additional shipping cost due to their size and weight.

• UPS Ground
• UPS Three-Day Select 
• UPS Second Day Air 
• UPS Next Day Air 

If for any reason you are not satisfied with your purchase, you may return it within 10 days for store credit. The item must be returned in unused condition, and in its original packaging to assure full credit.  No item can be accepted for return or exchange which bears any indication that it was used. Store credit is valid for one year from date of issue.  All sales final on all SALE merchandise and full priced items after 10 days from purchase date.  ALL CUSTOM ORDERS ARE FINAL.

If for any reason you are not satisfied with your online purchase, you may return it within 7 days of the delivery date for a full refund on the original form of payment. The item must be returned in unused original condition, and in its original packaging to assure full refund. No item can be accepted for return or exchange which bears any indication that it was used. All sales final on all SALE merchandise and full priced items after 7 days from delivery date. ALL CUSTOM ORDERS ARE FINAL.

The customer is responsible for all shipping costs associated with exchanges and returns unless Elisabeth Weinstock has sent the incorrect material or an incorrect or damaged item. Please email  info@elisabethweinstock.com to receive your RA number. Once you have received your RA number. 

Elisabeth Weinstock

8159 W 3rd St

Should you wish to cancel your order, please email us at info@elisabethweinstock.com within 48 hours of the date the order was placed, if the order has not yet shipped we will gladly cancel your order for a full refund.

We accept the following forms of payment for online purchases:

American Express

Discover

Mastercard

Visa

Paypal 

All prices shown on the Elisabeth Weinstock website are quoted in U.S. dollars. 

Elisabeth Weinstock charges state, local and county taxes on online transactions, as required by applicable laws.

For questions regarding our products or this site custom orders, please email us at info@elisabethweinstock.com or call (323) 413-2022.