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PURCHASE INFORMATION

Customer Experience

We value every customer and strive to make your online shopping experience excellent. Should you have any questions or concerns, please feel free to contact us at info@elisabethweinstock.com
Shipping Information

All purchases are shipped via UPS and available for delivery in the United States (including US territories).  Orders are processed Monday through Friday, excluding Holidays.
Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.
The Luxembourg jewelry case, and Oxford side table will be hand delivered using Plycon Transportation Groups White Glove Service.  Upon receipt of your order we will email a shipping estimate within 48 hours or sooner.  The Kingston and Waverly jewelry cases will incur additional shipping cost due to their size and weight.
Shipping Methods

  • UPS Ground
  • UPS Three-Day Select 
  • UPS Second Day Air 
  • UPS Next Day Air Saver 
  • UPS Next Day Air 
  • UPS Next Day Air Early A.M. 
Returns/Exchanges
Store
If for any reason you are not satisfied with your purchase, you may return it within 10 days of the receipt for store credit. The item must be returned in unused condition, and in its original packaging to assure full credit.  No item can be accepted for return or exchange which bears any indication that it was used.  Store credit is valid for one year only.

Online
If for any reason you are not satisfied with your online purchase, you may return it within 10 days of the receipt for store credit. The item must be returned in unused condition, and in its original packaging to assure full credit. No item can be accepted for return or exchange which bears any indication that it was used. 

Shipping Returned Merchandise
The customer is responsible for all shipping costs associated with exchanges and returns unless Elisabeth Weinstock has sent the incorrect material or an incorrect or damaged item.
Changes & Cancellations

Should you wish to cancel your order, please email us at info@elisabethweinstock.com within 48 hours of the date the order was placed, if the order has not yet shipped we will gladly cancel your order for a full refund.
Payments & Pricing

We accept the following forms of payment for online purchases:
American Express
Discover
Mastercard
Visa
Paypal 
All prices shown on the Elisabeth Weinstock website are quoted in U.S. dollars. 
Elisabeth Weinstock charges state, local and county taxes on online transactions, as required by applicable laws.
Contact Information
For questions regarding our products or this site, please email us at info@elisabethweinstock.com or call (323) 655-3000.